At ZIP IMPEX,
we offer a 30-day return and refund policy. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned in its original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Flammable liquids or gases
- Hazardous materials or toxic chemicals
- Intimate or sanitary products
Additional non-returnable items include:
- Downloadable software products
- Gift cards
- Certain personal care and health products
A receipt or proof of purchase is required to complete your return. Please do not send your purchase directly back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following situations:
- Books with clear signs of use
- Opened or used software, video games, CDs, DVDs, VHS tapes, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts for reasons not caused by our error
- Items returned more than 30 days after delivery
Returns Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be processed and automatically credited to your original payment method within a certain number of business days.
Late or Missing Refunds
If you have not yet received your refund, please follow these steps:
- Check your bank account again
- Contact your credit card provider, as processing times may vary
- Contact your bank, as refunds may take additional time to appear
If you have completed all of these steps and still have not received your refund, please contact us at:
Email: info@zipimpex.com
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:
Email: info@zipimpex.com
Return Address: ZIP IMPEX, [Add Your Physical Address Here]
Return Shipping
To return your product, please send it to:
ZIP IMPEX
[Add Your Physical Address Here]
Customers are responsible for paying their own return shipping costs. Shipping charges are non-refundable. If your refund is approved, the return shipping cost may be deducted from your refund amount.
Depending on your location, delivery times for exchanged items may vary.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions regarding returns and refunds, please contact us at:
Email: info@zipimpex.com
